Shipping Policy
Thank you for choosing City Pop! Below you’ll find all the details about how and when we ship your tasty treats.
Standard Shipping Times
Orders placed online Monday - Thursday ship within 2 business days, unless otherwise specified. Orders on Friday ship by the following Tuesday. Orders on Saturday & Sunday ship by the following Wednesday.
Overnight & Expedited Shipping
Overnight orders ship the same day (except weekends) for orders placed by 11:00am MST; otherwise, they process the next business day. Orders requiring cold packing and expedited shipping ship only Mon-Wed. No ice pack shipping on Thursdays or Fridays unless overnight shipping is selected.
Delivery & Courier Services
We ship using the most economical courier (UPS, FedEx, USPS) to target your requested delivery date. For guaranteed delivery, select overnight service. Ground or first-class packages do not guarantee delivery on a specific day.
Address & Package Security
Please double-check your shipping address. Changing an address on a shipped package requires a $25.00 fee. Couriers do not insure stolen packages; City Pop is not responsible for lost or stolen deliveries. Consider shipping to a secure location.
Meltable Items
We recommend shipping meltable items via 2 Business Day or Overnight delivery. While we cannot guarantee items won’t melt, expedited service reduces risk. Only expedited shipping includes free cold packs. Consider shipping to a secure workplace.
Discounted or Free Shipping
For qualifying orders, City Pop reserves the right to select the most economical shipping method.