NOTICE: The COVID-19 pandemic has created record-breaking shipment volumes. As more people shop online to avoid crowds in stores, those numbers have grown even more. This has created shipping volumes that are taxing logistics networks nationwide, which may cause delays. FedEx/UPS/USPS will not guarantee delivery dates even on express packages. There is no refund available for delayed shipments due to courier delays.
Thank you for choosing City Pop. Orders placed online Monday - Thursday will ship within 48 hours of placing the order, unless otherwise specified. Orders place on Friday will ship the following Monday.
Orders placed on Saturdays & Sundays will ship by the following Tuesday. Overnight orders will ship same day (except weekends) for orders placed by 2:00pm MST; otherwise they will be processed the next business day. Orders requiring cold packing & expedited shipping will be shipped on Mondays, Tuesdays, or Wednesdays only. We do not ship items requiring an ice pack on Thursday or Fridays, unless overnight shipping is selected.
We will ship your order via FedEx or the United States Postal Service to target its arrival for your requested delivery date. If you need to have your gift delivered on a specific date, please use overnight delivery to guarantee the delivery. FedEx or the United States Postal Service do not guarantee delivery on a specific day for ground packages. Please check your address information carefully. To change an address on packages already shipped, FedEx charges a $25.00 address change fee. FedEx and the United States Postal Service do not insure stolen packages. City Pop is not responsible for lost or stolen packages. Consider shipping your package to a secure location such as a work or gated address. Additionally, you may consider:
Having your package sent to a FedEx location to be held for the recipient at no additional charge
To redirect a package on fedex.com:
- Click the Tracking dropdown
- Enter the tracking number
- Select “Manage Delivery”
- Select “Hold at Location”
- Or call 1.800.GoFedEx 1.800.463.3339
- To redirect a package on fedex.com:
For orders that qualify for discounted or free shipping, City Pop® will reserve the right to choose the most economical method to deliver your package. Note: Chocolate flavors will melt if temperatures are greater than 75F. We recommend upgrading to express shipping with cold packing if you are purchasing meltable products.
Our Recommendation: We highly recommend shipping your meltable items via 2 Business Days or overnight. While City Pop cannot guarantee items will not melt (regardless of shipping method), this expedited service helps to decrease that possibility. Only expedited shipping (which are 2 Business Days or overnight) includes free cold packs.
After receiving your popcorn, be sure to enjoy right away!