Privacy Policy
This Privacy Policy describes how City Pop (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase.
Contact
If you have questions, need more information about our privacy practices, or would like to make a complaint, please contact us by email at info@citypopdenver.com or by mail:
City Pop, 5315 Xenon Street Ste A, Arvada, CO 80002, United States
SMS / Text Messaging
If you provide a mobile number when purchasing or sending a gift, we may send transactional text messages related to that order — for example, a one-time notification with a link for a gift recipient to claim their gift and provide a shipping address. These messages are tied to a specific purchase and are not marketing.
When you provide a gift recipient's mobile number, you confirm you have their permission for us to send them a one-time gift notification on your behalf.
Message frequency varies and depends on your order activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and reply HELP for assistance. Opting out will stop further texts but will not affect your order.
We do not sell or share mobile numbers or SMS opt-in data with third parties or affiliates for their marketing purposes. Numbers are shared only with our SMS provider (Twilio) solely to deliver these messages. For support, contact us at info@citypopdenver.com.
Collecting Personal Information
When you visit the Site, we collect information about your device, interactions with the Site, and details needed to process purchases. This may include:
- Device Information: browser version, IP address, time zone, cookie data, pages viewed, search terms.
- Order Information: name, billing/shipping addresses, payment info, email, phone.
- Customer Support Information: info you provide when contacting us for help.
Minors
The Site is not intended for individuals under 13. We do not knowingly collect data from children. If you believe a child has provided us with Personal Information, please contact us for removal.
Sharing Personal Information
We share your Personal Information with service providers (like Shopify) to provide our services. We may also disclose info to comply with laws, respond to lawful requests, or protect our rights.
Behavioral Advertising
We use your data to deliver targeted ads and communications, including tools like Google Analytics, Shopify Audiences, and advertising partners. Opt-out through provider settings or the Digital Advertising Alliance opt-out portal.
Your Rights
Depending on your location, you may have rights under GDPR or CCPA, such as access, correction, deletion, or portability of your Personal Information. Contact us to exercise these rights.
Cookies
We use cookies to improve browsing, store preferences, and analyze traffic. Manage or block cookies in browser settings. More info: Shopify’s cookie policy.
Do Not Track
Our Site does not alter data collection practices in response to “Do Not Track” signals, as no industry standard exists.
Changes
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The latest version will always be on our Site.
Complaints
If you wish to make a complaint, please contact us. If unsatisfied with our response, you may lodge a complaint with your local data protection authority.