Question 1

Do you have Gluten-Free or Vegan Popcorn?

Accepted Answer

Certainly! We provide an array of popcorn options that are gluten-free and/or vegan. Despite the gluten-free or vegan availability of many popcorn flavors, it's essential to clarify that our facility is not exclusively gluten or vegan-free. All our products are crafted in the same kitchen, introducing the potential for cross-contact. To find out the ingredients of each product, we advise checking the respective flavor pages on our website. For a flavor's ingredient list, click on any flavor and scroll down to the bottom of the description. We strive to offer a diverse snacking experience while maintaining transparency about our production processes. Our goal is to ensure you have a delightful snacking experience while prioritizing your health and safety.

Question 2

What is the shelf-life of your popcorn?

Accepted Answer

At City Pop, we pop-to-order. This means we pop daily. To maintain the freshness and quality of our popcorn, we recommend following these storage guidelines:

Store in a cool, dry place:Popcorn is best stored in an area with low humidity, as moisture can cause it to become stale or lose its crunchiness. Avoid storing it near the stove, sink, or any other source of heat or humidity.
Seal it tightly:After opening the package, make sure to reseal it tightly to prevent air exposure. This will help retain the popcorn's crisp texture and prevent it from going stale.
Consider airtight containers:If you prefer, you can transfer the popcorn to an airtight container for added protection. This can help extend its freshness and keep it free from external odors.
Avoid direct sunlight:Keep the popcorn away from direct sunlight or strong light sources, as they can affect its taste and texture. Opt for a dark pantry or cupboard for storage.
Consume within recommended timeframe:While our savory flavors are good for up to 15 days, and sweet and caramel flavors last for several weeks, it's best to enjoy the popcorn as soon as possible to experience its optimal taste and texture.

Remember, the storage duration may vary depending on the environmental conditions and your location. By following these storage tips, you can savor the fresh, delightful flavor of our popcorn for an extended period.

Question 3

Do you sell Popcorn Kernels?

Accepted Answer

While we focus primarily on popcorn that is already popped and seasoned, we do recognize some customers love to pop at home! Try our large mushroom kernels here: https://citypopdenver.com/products/mushroom-popcorn-kernels

Question 4

How long will my order take to arrive?

Accepted Answer

We understand that timely delivery is important to you, and we strive to process and ship your order as efficiently as possible. Once your order is received, we typically process and ship it within 48 hours from Monday to Friday. Orders received on Friday are shipped on the following Monday, while orders received on Saturday or Sunday are shipped on the following Tuesday. Please note that we are closed on most Federal Holidays, which may impact shipping schedules.

Once your order is picked up by our couriers, the transit time will vary based on the final destination. In most cases, packages arrive within 2-3 days from the date of shipment. However, please be aware that delivery times may be longer for Alaska, Hawaii, other US territories, and APO addresses.

If you require expedited delivery, we offer the option to upgrade your shipping to express overnight or 2-day delivery. This ensures your order reaches you promptly. Please note that we cannot guarantee delivery dates for Ground Shipping.

Please keep in mind that these shipping times are approximate and may be subject to unexpected delays or factors beyond our control. We appreciate your patience and understanding. If you have any specific inquiries about your order, feel free to reach out to our customer support team, and they will be happy to assist you.

Question 5

How much is shipping?

Accepted Answer

Our ground shipping is available at a flat rate of $7.99, with deliveries made via FedEx, UPS, or USPS within 2-4 business days, excluding weekends, across the continental United States. We are unable to honor requests for specific carriers as we chose the lowest logical fare to ship your package. Note that this flat rate service is less expensive than the shipping rates City Pop is charged from its carriers.

If you require expedited shipping, the cost will vary based on the shipping method you choose during checkout. Express shipping charges will be calculated and presented to you before you finalize your order. You can select the preferred shipping option from our courier partners, and the cost will be determined accordingly.

Please note our free shipping promotion does not apply to destinations in Alaska or Hawaii.

We strive to provide transparent and reasonable shipping costs to make your popcorn purchasing experience enjoyable and hassle-free. Should you have any further questions or concerns regarding shipping, please don't hesitate to reach out to our customer support team. They will be happy to assist you.

Question 6

Do you offer free samples?

Accepted Answer

At this time, we do not provide free samples of our popcorn. However, we understand the importance of trying out new flavors before committing to larger quantities. To accommodate this, we offer our smallest bag size, the "mini," which contains 3 cups of popcorn. This allows you to sample a flavor or two before deciding on your preferred options. By purchasing the mini bag, you can explore our popcorn varieties without committing to larger quantities.

Additionally, we offer flat-rate shipping, which makes it convenient and cost-effective to order smaller bags. This way, you can enjoy the flexibility of trying different flavors without breaking the bank.

We believe that our popcorn's quality and taste will leave you satisfied, and we're confident that you'll find your favorites among our enticing selection. So go ahead and explore our mini bags to embark on a delightful popcorn snacking journey.

Question 7

What are your bag sizes?

Accepted Answer

We provide a range of bag sizes to accommodate your snacking needs. Here are the various sizes available:

Mini:Our smallest bag size, containing 3 cups of popcorn.

Junior:A slightly larger option, offering 6 cups of popcorn.

Small:This size provides 11 cups of popcorn, perfect for individual snacking or sharing.

Medium:A generous size with 36 cups of popcorn, ideal for movie nights or small gatherings.

Large:For those who enjoy sharing or have a larger group, our large bag offers 57 cups of popcorn.

X-Large:An even more substantial option, with two bags of 55 cups each, totaling 136 cups.

For our butter and low salt flavors, we have a specially designedpartysize, containing a whopping 275 cups of popcorn. This size is perfect for larger events, celebrations, or when you really want to indulge.

With these varied bag sizes, you can choose the one that best suits your snacking occasion, whether it's a personal treat or a gathering with family and friends.

Question 8

Do you have Sugar-free options?

Accepted Answer

Absolutely! We offer sugar-free options for our popcorn. However, it is important to note that while we strive to maintain strict separation and cleanliness in our facility, all of our popcorn is made in the same location. Therefore, we cannot guarantee that there won't be any cross-contamination with other ingredients.

For those seeking sugar-free options, we have a dedicated page on our website where you can find a variety of delicious sugar-free popcorn flavors to satisfy your cravings. List of Sugar-Free Popcorn

We understand the significance of catering to specific dietary preferences and requirements, and we take great care in crafting our sugar-free popcorn options to ensure they meet your expectations. While we cannot eliminate the possibility of cross-contamination entirely, we work diligently to minimize any potential risks.

Please feel free to explore our sugar-free page to discover the delightful flavors available for your guilt-free snacking pleasure.

Question 9

Where are you located?

Accepted Answer

We are proud to have our corporate office situated in Arvada, Colorado. In order to provide you with the freshest and most efficient service, we have kitchens located both in Arvada CO, and Coral Springs, FL. These strategically placed kitchens ensure that our popcorn reaches you as quickly as possible while maintaining its delicious taste and quality. Our dedicated teams in these locations work diligently to bring you the best popcorn experience.

Question 10

Where can I see the ingredients?

Accepted Answer

To access the ingredients of our popcorn flavors, simply visit the product page of the specific flavor you are interested in. Scroll down towards the bottom of the page, and you will find the section that provides detailed information about the ingredients, allergens, and nutritional content of that particular flavor. We believe in transparency when it comes to our product information, and we want to ensure that you have all the necessary details to make informed choices about the popcorn you enjoy. Feel free to explore our product pages to discover the specific ingredients used in each flavor.

Question 11

Do you offer discounts?

Accepted Answer

Sometimes! While we may have promotions on our products from time to time, we encourage customers to keep an eye out for these special offers. If you have a discount code, you can enter it in your shopping cart before proceeding to checkout. If the code is valid, the corresponding discount will be applied in your cart. In the event that the code isn't working as expected, feel free to reach out to us at info@citypopdenver.com or directly chat with our popcorn gurus on our website for assistance. We're here to help ensure a smooth shopping experience for you!

Question 12

How can I send gifts to multiple addresses?

Accepted Answer

Sure! If you have fewer than 5 addresses, please place a separate order for each address. However, if you have more than 5 addresses, you can add the items to your cart and send us the addresses atinfo@citypopdenver.com. We can provide a template if necessary. It's important to note that if you're eligible for discounted or free shipping, each address must meet the promotion's qualifications. Feel free to reach out if you have any further questions or if there's anything else we can assist you with!

Question 13

Can I pick up popcorn the same day I ordered it?

Accepted Answer

One of the fantastic things about our popcorn is that we pop-to-order, ensuring you receive the freshest popcorn available online. However, due to our pop-to-order process, we are unable to accommodate same-day orders. It's important to note that we operate exclusively as an e-commerce company, and while local orders can opt for curbside pickup, we don't have a physical retail storefront for browsing popcorn options. Our facilities are located in Arvada, CO, and Coral Springs, FL. If you have any further questions or need assistance, feel free to reach out!

Question 14

If I don't like a flavor or I decided I no longer want my purchase - can I return it?

Accepted Answer

We understand that personal taste preferences can vary, but unfortunately, due to the edible nature of our products, we are unable to accept returns or provide refunds once the items have been shipped. If you encounter any issues with your order, please don't hesitate to contact our customer care team for assistance. An excellent option for exploring our diverse flavors without committing to a large bag is to order mini bags. These smaller sizes are perfect for trying or tasting different flavors. We're here to ensure you have a positive experience with our popcorn, so feel free to reach out if you have any concerns or questions!

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